Terms

Introduction
The website is an e-shop that sells products (hereinafter called “e-shop” or “website”) that was created and is being run by d’Athenes enterprise with the business name located in the Municipality of Athens, on the street Geroulanou 37-39 Alimos, that is legally represented with VAT number: 114843054, e-mail: [email protected], phone number for the e-shop: +306948105372 (hereinafter called for short “THE COMPANY”).
The terms and conditions written below will be applied for the use of the e-shop with the brand name d’Athenes. Any user that comes into and has transactions with or uses the services of the e-shop (hereinafter called for short “visitor”, “user” or “customer”, depending on whether he/she only visits the website or places an order or orders and buys products and services) is supposed to consent and he/she strongly accepts the below terms mentioned here without exceptions. If a user does not agree with these terms, then he/she must not visit and use the website, must not have any transactions or use the e-shop’s services.

General terms
THE COMPANY has the right to alternate or revise freely the terms and the conditions of the e-shop’s use and transactions whenever finds it necessary and it is also responsible for posting any change on this website. The agreements made through the e-shop are written in Greek or English language.

Information & Products given
THE COMPANY is bound to give accurate, real and full information for its identity, as described on the website, and for the transactions made through the e-shop. The company, in good faith, is not responsible for and is not bound by e-registrations made by mistake through the common experience and it has the right to correct them whenever is aware of them.

Limitation of liability
THE COMPANY is not responsible and does not have the obligation of compensation for any damage occurred by the cancellation of an order, by not carrying out the orders or by their delay for any reason. THE COMPANY does not guaranty the availability of the products shown on the e-shop, but it informs the interested customer based on the data kept and in the case of the availability’s modification or in the case of the non availability, THE COMPANY has to inform its customers on time, therefore it is not responsible any further. The e-shop gives accurate information for the products provided by the website. THE COMPANY is not responsible in any case, in the civil or criminal law, for any damage such as direct loss, indirect, consequential or positive loss that comprises loss of profit, data, loss of earnings, caused to the visitor of the website or to a third person by cause that has to do with the operation or not of the website, or/and with its use or not, or/and due to weakly providing services, or/and products, or/and information given by the e-shop or/and by not allowed intervention by third parties in products or/and services or/and information provided by the e-shop.

Intellectual property rights
All contents of the e-shop including the mark designations, trademarks, images, graphics, photos, drawings, texts etc. are copyright of THE COMPANY and are protected by Greek law, European law and the international conventions and treaties or copyright of third parties for which THE COMPANY has the license to use exclusively for its needs and for the operation of its e-shop.
Any copying, transferring or production of any derivative work based on this content or misleading the public about the real provider of this e-shop is forbidden. The reproduction, republication, uploading, posting, transmission or any other use of content in any manner or means, for commercial or other purposes is permitted only with prior written consent of THE COMPANY or of any other copyright holder. The names, images, logos and trademarks listed and used for the description of the online store with the trademark or products or services of THE COMPANY or third parties are assets of THE COMPANY or third parties respectively, protected by applicable trademark laws. Their use on the website does not provide in any case for a license or right of use by third parties.

User’s responsibility
The user/customer agrees to use the services and the data of the e-shop, according to the law and in good faith and with honest practices. He/she is obliged not to use the e-shop with the trademark for: 1. sending, publishing, sending through e-mail or transmitting in other ways any illegal for any reason content, provoking illegal insult and damage to THE COMPANY or to any third party, or for offending the confidentiality or the privacy of any person 2. sending, publishing, sending through e-mail or transmitting in other ways any content that insults morality, social values, juvenility etc 3. sending, publishing, sending through e-mail or transmitting in other ways any content for which the users have not the right to transmit according to the Greek law or according to the legislation of the state of their residence 4. sending, publishing, sending through e-mail or transmitting in other ways any content which violates any pattern, trademark, trade secret, copyrights or other property rights of third party of any kind 5. sending, publishing, sending through e-mail or transmitting in other ways any material that has software viruses or any other codes, files or programs designed to interrupt, damage, destroy the operation of any computer’s software or hardware 6. wanted or unwanted law violation 7. third parties’ harassment in any way 8. collecting or saving personal data concerning other users.

Restrictions
The e-shop’s users/customers have the right to access and use the webpage, but in no case can they alternate the website and its contents, or reproduce, or present publicly, or distribute, or use in any other way the webpage and its contents for any public or commercial purpose, unless is allowed otherwise by the present terms.

Links on the website
Links included in the webpage can lead to other pages of this e-shop or can lead to web pages of third parties. These web pages are not under the control of THE COMPANY and THE COMPANY has no the responsibility of these contents or of any other link included in a related web page and it is not responsible for any change or notice on such web pages. THE COMPANY is not responsible for the internet’s transmissions or for any other transmission received by any connected web page. THE COMPANY has these links on its e-shop only for facilitating the e-shop’s use. Their use by the user/customer is not obligatory. The fact that these links are included in the e-shop does not suggest that THE COMPANY approves or accepts their contents.

Protection of Personal Data
THE COMPANY created the present web page with only purpose its customers’ service. For their best service, our customers should give us precise information that has to do with their order’s process and that is preserved by our COMPANY. The present Statement of Protecting Personal Data and all of its terms and conditions of use prescribe their collecting method by the web page, their use by THE COMPANY and the terms and conditions of the web page’s use. The present Statement of Protecting Personal Data is exclusively referred to the personal data that the customers give throughout their orders.

General
The information given voluntarily by the users/customers of the web page are used by the e-shop, so that the users/customers have a direct and real communication with the shop, to have any specific question of theirs answered, to be serviced and to have their orders executed. The information collected by the e-shop through the web page is intended to count its web traffic, to determine their customers’ demands for more products and to facilitate the transactions with THE COMPANY. The e-shop does not give to any other organization or partner, which is not connected to the e-shop, the e-mails or any other information concerning their users/customers.

Collecting information
The web page’s users may visit it without having to reveal their identity unless wanted otherwise. The web page’s users have to provide some personal data only if they want to order product/-s, to subscribe to the web page and/or to send an e-mail to the e-shop. During the filling in of any order form on the web page, customers will be asked to give their first and last name, address, postal code, e-mail, phone number, credit card’s data, the way of payment. Additionally customers could be asked to give some more specific information such as data for sending and receiving order, invoicing data or details about any offer asked. The e-shop uses the information given by the customers when the order form is sent to confirm and identify the customer each time needed for offering to him new or alternative products through the e-shop, special offers and gifts after a contest. Naturally, customers have the possibility of choosing if they wish to have such a communication with the e -shop, by sending an e-mail to the address:[email protected]
The customer has to give his personal data to reserve or send an order. When choosing to use a credit card, customer must give his data, only the first time, so as to be identified as the legal owner of the card. In such cases, the procedure is ensured. Any document that certifies and identifies the customer’s ID remains strictly private and it is controlled only by the appropriate department of the e-shop that is in charge. For the above reasons, the fact that you present your personal data means your acquiescence for them to be used by the e-shop’s employees. The e-shop demands from its employees and the web page’s preservers to provide to the users/customers the security level described in the present Statement of Protecting Personal Data. In no other case, the e-shop can share with others its customers’ personal data, without their previous consent, unless demanded by the law. Customers’ personal data (that are collected on line) will be collected, used and revealed without their previous consent, under certain circumstances and under law enforcement.

Cookies
The e-shop may use cookies to facilitate and to operate through its web page. Cookies are small files (text files), which are sent and saved in the user’s PC allowing web pages to operate smoothly and without technical problems. Cookies also collect user’s multiple choices , identify the frequent users , facilitate their access to the web page and they collect data for the web page’s content’s improvement. Cookies do not provoke damages to users’ PCs and their files stored in them. We use cookies to execute orders, while they are deleted automatically when logged out.

Correcting, changing or deleting information
Users can correct, change, fill in or delete data and information provided to the web page. In the case of deleting information, this will be directly deleted from the e-shop’s files. The e-shop makes every effort to be confirmed of the user’s ID that makes the changes. You may communicate with THE COMPANY through the e-mail for any matter that concerns the access, change or deletion of personal data.

Transaction Security
THE COMPANY is bound to secure and provide data integrity. For this reason, we adopt different security procedures, so that personal data cannot be accessed by unauthorized persons, revealed, lost or used in a bad way, changed or ruined.

Content changes
THE COMPANY constantly extends, updates and improves its web page and refreshes the present policy. From time to time, this policy will be alternated without previous warning to the users. Therefore you are prompt to read the present policy at regular intervals, so that you are informed of any change.

Approval of the procedures implemented by the present web page for securing the privacy
If you use the current web page, you accept and consent to the present Statement of Protecting Personal Data, as well as with the terms and conditions of use posted in this web page.

Return Policy

Product return due to wrong delivery
In the case where the products delivered are other than the ones ordered, either of type or quantity or any of its characteristics (that are previously agreed in written with THE COMPANY), the customer may return the products for check and fault detection. In this case, the shipping costs for returning the products to THE COMPANY and for dispatching the correct products to the customer shall be borne by THE COMPANY.

Product return – Customer’s right for unjustified withdrawal
The customer has the right to withdraw the purchase contract of products within a period of fourteen (14) calendar days from the delivery date of the products to him. When there are many products in the same order, the product can be returned when the last product is delivered, while when products are being delivered frequently, the product can be returned when the first of the ordered ones is delivered. The withdrawal can be made under the following circumstances:
• The withdrawal is unjustified and without any charge to the customer and if the product has been already delivered to him, the customer has to return it along with its packaging, in the exact condition it was, that is in perfect condition (factory). The return product is accepted only if the customer has paid all shipping charges incurred by THE COMPANY to send the product to him and all the shipping charges for returning the product.
• The declaration of withdrawal is exercised in writing or electronically and THE COMPANY is obligated to send confirmation of receipt of withdrawal statement as soon as it is brought to its attention.
• After the withdrawal statement is received, THE COMPANY is obliged to return the purchase price to the customer within fourteen (14) calendar days after the receipt of the products.
• The shipping charges are not returned to the customer, if he had chosen another shipping method and not the cheaper standard way offered by THE COMPANY.
• The refund to the customer will be made exactly as the original payment was made. Specifically, in the case of payment via credit card, the refund of the amount will take place as follows: if until the withdrawal statement, the purchase price has been paid to THE COMPANY from the Bank, THE COMPANY is obliged to inform the Bank for the cancellation of the transaction and the Bank will take any action provided according to the contract drawn up with the customer. In the case of cash payment, if the customer had chosen the possibility “pick up in store”, the store in which the purchase was made will refund the customer. In the case of payment via bank transfer, the refund will be made also by bank transfer to the customer’s account.
• The customer is liable to compensate THE COMPANY in case that he used the product for any reason that differs from the ones that are proper for the verification of the nature, the features and the function of the products in any time before his statement of withdrawal. The verification of the nature, the features and the function of the products shall be made on the information provided on the packing of every product, on the additional information provided by THE COMPANY and in any case without opening the packing and using the product.

We remain at your disposal for any further information, either via phone number +306948105372, either via e-mail [email protected]